All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for all orders in AUS. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds / returns / exchanges on order values over $150 that are unworn & have all tags attached in their original form with a 14 days purchase period only.
In the case where a purchase value attracts a free gift and you would like to return an item, you may still do so however the value of the free gift at the time of purchase will be deducted.

Clearance items are not eligible for exchange, return or refunds.
A refund request can be submitted within a month after the purchase is made & the item is not worn & has all tags attached. Return shipping costs are to be covered by the customer after the 14 days purchase period.

Clearance items are not eligible for exchange, return or refunds.
In the case when the product and packaging are not worn and un damaged, you are eligible for a full refund. We do not offer refunds on clearance items.

In the case when the packaging has been opened and the product has been used, you may eligible for a partial refund if items are to be found faulty. We do not offer refunds on clearance items.

In the case when a product has been damaged, and the damage is not a manufacturing issue, you are not eligible for a refund.

Shipping costs are handled by Stitch Untitled within a 14 day purchase period only & when items are unworn, not damaged & have all tags attached in their original form.

Clearance items are not eligible for exchange, return or refunds.
Stitch Untitled does not allow refunds after a 14 day period.
However we do allow un worn items to be exchanged with all postage costs covered by Stitch Untitled for up to 14 days.
After the 14 day period lapses, your items are eligible for exchange within 30 days of the purchase date & all postage costs are to be covered by the customer.
Beyond the 30 day period, we do not except returns / refunds or exchanges.

Clearance items are not eligible for exchange, return or refunds.

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